If HP Scan and Capture does not work, then you can use the HP Print and Scan Doctor to detect the issue.

HP Print and Scan Doctor and HP Smart are popular productivity programs. However, HP Scan and Capture is not compatible with Mac nor Linux operating systems. While the HP driver utility has been developed specifically for HP printer driver systems, the software still supports a variety of printers and scanners. The HP and PC equipment will be automatically linked when you click on the preferred printer or scanner name. You can refresh the external device list by pressing on the rotating arrows button next to ‘Available’. If you do not see your preferred accessory, then you can click on the ‘Not finding your device?’ link to give you more information. Why won’t my HP printer scan to my computer? The ‘Save’ button will let you determine the file type, name, and location from the popup browser. You can scan more files by pressing on the ‘Scan’ button in the lower right corner of the screen. If you are not satisfied with the transfer, then you can click on the ‘ Remove’ icon to delete the paper. You can crop and rotate the page left and right. There are buttons at the bottom window that let you modify the file. The preview image will appear beneath the note that the scan was successful. You can see the step that is being executed in the top left corner. The scanning tool will immediately begin retrieving the media. The ‘Capture Documents’ option lets you collect pages of brochures, presentations, etc.

If you want to receive photos and images, then you can tap ‘Capture Photos’.

You can place the sheet of paper on top of the glass before you select either ‘ Capture Photos’ or ‘ Capture Documents’ to scan the paper. If you see the title of the accessory in the upper left corner of the UI, then the HP gear is correctly connected.

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